I accept payments via PayPal. It is safe, simple and they accept all major credit cards and debit cards. Note that you are not required to sign up with PayPal in order to use your credit/debit card.

Since it became available to UK shops, I also accept payment by Direct Checkout and Etsy Gift Cards.

Please be aware that your item will not be shipped until payment is received. If payment is not received within 7 days, your order will be cancelled. As long as your account is set up soundly, this should not happen.

In the unlikely event that you have problems with payment, don't hesitate to contact me for assistance at sales[at]thistledubhewe.com or via Etsy convo.

RIGHT TO CANCEL - I fully comply with the Consumer Contract Regulations being introduced from 13 June 2014. As such, you have the right to cancel your order any time up to 14 days from the date you receive your items. Please see my delivery and refund policies for further information.

A durable medium copy of my Terms and Conditions will be sent to the email address you provide when you pay. It will be in PDF format which you can read using Adobe Reader, a popular free download that is easily found via a Google search if it is not already installed on your PC.

This means you have a copy of the Terms from the time of your purchase which can't be altered. You will not be effected by any modifications I may make to my Terms in future. Full details of your actual purchase will be emailed to you automatically by Etsy. This will include a description, your order number and transaction ID, the full cost of your order and relevant contact details.

My business is in the UK and is carried out in compliance with Scottish, UK and EU Law.

Most items will be carefully packaged and despatched within 3-5 working days from the date of purchase. It will often be sooner than this but I'm giving myself some room for larger orders. Dispatch times will always be noted on individual listings but in cases where an item is work intensive or is the result of a custom request, an alternate dispatch time will be notified to and agreed with the customer prior to payment. Most domestic orders (within the UK) should arrive within 5 business days of the shipment date. This is standard Royal Mail delivery on 2nd Class post. I always obtain proof of posting and insurance where applicable. Please note that Royal Mail does not consider an item to be missing in the post until 14 days have passed.

In compliance with the EU Consumer Contract Regulations 2014, it will never take more than 30 days for an order to be delivered to you unless we have specifically agreed to a longer term. Such an agreement will be in a durable format such as an Etsy convo or an email to provide both of us with unchangeable proof of the agreement and its terms.

Shipping method and costs will be as shown on my shipping policies tab in each listing but if you'd like to discuss alternative options, don't hesitate to contact me prior to purchase. At this point in time I use Royal Mail exclusively.

For orders to alternative countries from those listed or for heavier and custom orders, the customer will need to contact me for a postage calculation and agree the cost prior to me putting up a custom listing for them.

Unless a listing states that postage is free, the customer is always liable to pay delivery costs and you will always be able to see such costs prior to making payment.

Prices do not include any custom/duty fees if you're ordering outwith the UK. Such duties, taxes and fees remain the responsibility of the customer.

Any other additional costs for an order will be notified to the customer via Etsy convo or via email and mutually agreed PRIOR to any purchase taking place.

Should you have any other concerns or questions regarding shipping, payment, refunds or anything else at all, please contact me via Etsy Convo or send me an email to enquiries[at]thistledubhewe.com. I will endeavour to resolve any issues or questions that you have promptly. Please rest assured that 100% customer satisfaction is my top priority.

It is my responsibility to supply you with goods that meet your consumer rights. If you have any concerns that I have not met my legal obligations please contact me using one of the methods outlined above.

Customer names and email addresses are added to my mailing list if the customer chooses to opt in when offered the opportunity. This is in order to send out a newsletter from time to time with offers and updates that may be of interest. I will not inundate you with emails and I will never pass your details to any 3rd party (other than Mailchimp where I hold my mailing lists). It is completely optional and you are absolutely free to unsubscribe at any time after opting in.

Product designs, ideas, photography, logos and content are the sole property of Thistle Dubh Ewe unless otherwise stated.
©2021 Thistle Dubh Ewe.
All rights reserved.